90-Day Return & Refund Policy

Eligible products may be returned within 90 days of the delivery date recorded by the carrier. If products are delivered separately, each product’s 90-day period begins on its own delivery date.

For a change-of-mind return, the product must:

• Be unused and unassembled, where applicable
• Be in its original, resalable condition
• Include all original packaging, parts, hardware, manuals, and accessories
• Show no signs of use, stains, damage, drilling, modification, or incorrect assembly
• Have been purchased directly from Olevane
• Be accompanied by a valid order number or acceptable proof of purchase

Please retain the original packaging until you are certain that you will keep the product.

The following products are generally not eligible for change-of-mind returns:

• Clearance or Final Sale products
• Products identified as non-returnable on the product page
• Customized, personalized, or made-to-order products
• Products damaged by misuse, improper handling, incorrect assembly, neglect, accident, or unauthorized modification
• Products showing significant signs of use
• Products missing essential parts, hardware, accessories, or protective packaging
• Products purchased from another retailer or marketplace
• Products returned without authorization
• Requests submitted more than 90 days after delivery

These products remain eligible for assistance if they arrive damaged, defective, incorrect, or incomplete.

Email service@olevane.com with your order number, product name, return reason, current-condition photos, packaging photos, and any photos or videos showing damage, a defect, an incorrect item, or a missing part.

We typically respond within one business day. If approved, we provide return authorization, packaging instructions, the correct return address, any applicable label or pickup instructions, and the confirmed return shipping cost for a change-of-mind return.

Do not ship or deliver a product without written authorization.

Product issue or Olevane error: For a confirmed eligible claim, Olevane may send parts, arrange repair assistance, replace the product, provide a prepaid label, arrange freight pickup, or issue a partial or full refund at no additional cost.

Change of mind: The customer is responsible for the actual return shipping cost. Where available, Olevane will arrange the return. The confirmed cost will be communicated before pickup and deducted from the refund.

Furniture return costs vary by size, weight, pickup location, assigned facility, packaging, carrier availability, and service type, and may represent a substantial portion of the product price.

No. Olevane does not charge a restocking or relisting fee for approved returns.

Customer-responsible return shipping, failed-pickup fees, address-correction fees, customer-caused storage or redelivery fees, missing-part deductions, post-delivery damage, and completed delivery or assembly services are not restocking fees and may apply where disclosed.

Where available, Olevane will arrange carrier pickup for an approved large-item return. Before pickup, securely repack the product, use the original packaging and pallet where applicable, include all parts and accessories, follow carrier access instructions, and have the item ready at the scheduled time.

If pickup fails because the item was not properly packaged, ready, or accessible, additional carrier fees may apply. For a change-of-mind return, confirmed freight cost is deducted from the refund.

For change-of-mind returns, original packaging is required. Damage caused during return transportation by insufficient or improper packaging may reduce or prevent refund eligibility.

For product-issue claims, retain all available packaging until our team confirms it may be discarded. If packaging is damaged or unavailable, contact us before shipping anything.

Inspect the order as soon as possible. For visible freight damage, photograph the product and packaging, ask the carrier to note the damage on the delivery receipt, retain the packaging, and contact us promptly. Concealed shipping damage should preferably be reported within 48 hours.

Provide your order number, issue description, photos or videos of the affected area and complete product, packaging photos, shipping label, and product label if applicable.

Later claims are reviewed based on the circumstances and available documentation. Damage caused by misuse, incorrect assembly, accidents, relocation, improper storage, or unauthorized repair is not a delivery or manufacturing defect. Manufacturing defects may be handled under the applicable Olevane Limited Warranty.

Contact us promptly with your order number, photos of the item and package contents, shipping-label photo, and a description of what is incorrect or missing.

Once confirmed, Olevane may send the correct product or missing part, arrange return transportation, offer a replacement, or issue an appropriate refund at no additional cost.

Confirmed damaged, defective, or incorrect products may be replaced at no additional cost, subject to availability.

For a preference-based exchange, contact us before shipment to request an order change. After shipment or delivery, the original item must follow the standard return process, after which a new order may be placed at the then-current price, taxes, availability, delivery fees, and promotional terms.

Cancellation may be possible before shipment if fulfillment, production, or carrier processing has not progressed beyond the cancellation point. Contact us as soon as possible. A request is not confirmed until Olevane provides written confirmation.

Once shipped, an order cannot be canceled. Customized or made-to-order products may not be canceled after production begins. Address changes requested after fulfillment begins may result in carrier fees.

If delivery fails because of an incorrect or incomplete address, inability to receive delivery, or another customer-related reason, the customer may be responsible for address-correction, redelivery, storage, failed-delivery, or return-shipping fees.

Address changes are not guaranteed after an order enters fulfillment or carrier processing.

Do not refuse delivery unless instructed by Olevane or the product has significant visible shipping damage. Unauthorized refusal of an undamaged order may be treated as a change-of-mind return, and applicable freight, storage, redelivery, or carrier fees may be deducted from the refund.

For significant visible damage, photograph the product and packaging and ask the carrier to record the condition on the delivery receipt.

For an approved change-of-mind return:

Example:
Product amount paid: $1,000
Confirmed return shipping cost: −$220
Restocking fee: $0
Final refund amount: $780

This example is illustrative. Actual return cost depends on the product, pickup location, assigned facility, packaging, and carrier service. The confirmed cost is communicated before pickup and deducted from the refund.

After an authorized return is received and inspected, Olevane normally processes an approved refund within 3–5 business days and sends a confirmation email.

The refund is issued to the original payment method. The time required for funds to appear is determined by the customer’s bank, card issuer, or payment provider. Processing times vary, and Olevane cannot control or expedite their posting time.

For change-of-mind returns, confirmed return shipping and any previously disclosed deductions are deducted from the refund.

White Glove Delivery: If the service has not been performed, contact us to request cancellation and refund. Once completed or used, the service fee is non-refundable. If the service was not performed as agreed, contact us for review.

Completed delivery upgrades, room-of-choice services, assembly services, remote-area charges, expedited fees, and similar services are generally non-refundable for change-of-mind returns. For a confirmed Olevane error or eligible product issue, applicable service fees are reviewed as part of the resolution.

This section applies only when Shipping Protection was purchased with the order. It may be canceled and refunded before the protected order ships. Once the order ships, it is non-cancellable and non-refundable. Coverage and claim eligibility are governed by the applicable Shipping Protection terms.

Olevane uses multiple return facilities. The authorized address is provided after approval and depends on the product, order, warehouse, and customer location.

Do not return a product to an original shipping-label address, Olevane business address, online warehouse address, showroom, or an address used for another return. Unauthorized or misdirected returns may be delayed, refused, or returned to the sender.