Privacy Policy

Last Updated: August 7, 2026

This Privacy Policy describes how Olevane International Limited (“Olevane,” “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes personal information when you visit or use Olevane.com, purchase our products, contact us, submit a review, subscribe to marketing communications, or otherwise interact with us (collectively, the “Services”).

This Privacy Policy applies to customers and visitors in the United States. Our products are currently sold and delivered only within the contiguous United States.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information.

Information You Provide Directly

Contact information

Your name, email address, telephone number, billing address, shipping address, and other information you provide when contacting us or placing an order.

Order and transaction information

Products purchased or considered, order number, purchase date, delivery preferences, order status, return or refund information, warranty claims, and related customer service records.

Account information

Login information, account preferences, saved addresses, order history, and other information associated with an Olevane customer account.

Payment information

Payment method, transaction status, billing details, and limited payment-related information. Payments are processed by third-party payment providers. Olevane generally does not receive or store your complete payment card number or card security code.

Communications

Emails, text messages, customer support requests, saved live-chat conversations, photographs, videos, documents, and other information you provide when communicating with us.

We do not currently record customer service telephone calls.

Marketing information

Your email address, telephone number when separately provided for SMS marketing, marketing preferences, promotion participation, and information about how you interact with our emails and messages.

Our “GET $20 OFF” email sign-up form collects an email address only.

Reviews and user-generated content

Your review, rating, name or display name, general location, photographs, videos, product information, and any other content you choose to submit.

Information Collected Automatically

When you use our website, we and our service providers may automatically collect:

• Device type, browser type, operating system, language and device settings;

• IP address and approximate location derived from the IP address;

• Cookie identifiers, advertising identifiers and similar identifiers;

• Pages viewed, products viewed, searches, clicks and website interactions;

• Referring pages, visit dates, session duration and navigation activity;

• Shopping cart activity and checkout interactions;

• Information about how you interact with our advertisements, emails and marketing campaigns; and

• Diagnostic, performance, fraud-prevention and security information.

We collect this information through cookies, pixels, tags, software development kits, server logs and similar technologies.

Information Received From Other Sources

We may receive personal information from:

• Shopify and services operating our online store;

• Payment providers, including Airwallex, PayPal, Klarna and Afterpay;

• Advertising and analytics providers, including Meta and Google;

• Email and SMS provider Klaviyo;

• Customer support provider Tidio;

• Review provider Judge.me;

• Delivery, freight, installation and logistics providers;

• Fraud-prevention and security providers;

• Social media platforms, when you interact with our accounts or advertisements; and

• Other service providers and business partners supporting the Services.

2. How We Use Personal Information

We may use personal information to:

• Operate, maintain and improve our website and Services;

• Process payments and fulfill, deliver and install orders;

• Provide order confirmations, shipping updates and service notifications;

• Communicate with you about purchases, deliveries, returns, refunds and warranty claims;

• Provide customer service and save support communications;

• Create and manage customer accounts;

• Personalize products, content and recommendations;

• Measure website traffic and understand how visitors use our Services;

• Measure, personalize and improve advertising and marketing campaigns;

• Send marketing emails or text messages when you have provided the required consent;

• Administer discounts, promotions and email subscription offers;

• Collect, verify, moderate and display product reviews;

• Detect, investigate and prevent fraud, abuse, security incidents and illegal activity;

• Enforce our terms, policies and agreements;

• Maintain records required for accounting, tax, warranty, returns, chargebacks and legal purposes;

• Comply with legal obligations and respond to lawful requests; and

• Protect the rights, property, safety and security of Olevane, our customers and others.

3. Cookies, Analytics and Advertising

We and our partners use cookies, pixels and similar technologies to operate the website, remember your preferences, analyze website performance, measure advertising and provide more relevant marketing.

These technologies may include:

• Shopify cookies, pixels and Shopify Network Intelligence;

• Meta Pixel and Meta Conversions API;

• Google Analytics 4;

• Google Ads conversion tracking;

• Google Merchant Center and the Google & YouTube sales channel;

• Google Tag Manager;

• Klaviyo email and SMS tracking;

• Tidio customer support technologies; and

• Judge.me review technologies.

Some advertising activities may be considered “sharing,” “targeted advertising,” or “cross-context behavioral advertising” under applicable U.S. state privacy laws, even when no money is exchanged.

We do not sell personal information for money. However, we may share identifiers, commercial information, device information and internet activity with advertising and analytics partners for personalized advertising, campaign measurement and related purposes.

Where required, you may manage cookie preferences through our cookie banner. You may also use the Your Privacy Choices link in our website footer to opt out of data sharing or processing for targeted advertising.

Where legally required and technically supported, we recognize opt-out preference signals such as Global Privacy Control.

Disabling certain cookies may affect website functionality or the accuracy of preferences and analytics.

4. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients.

E-commerce and Hosting Providers

We use Shopify to operate our online store. Shopify may process information about your device, browsing activity, account and transactions to provide its services and, where enabled, Shopify Network Intelligence features.

Payment and Financing Providers

Payment and financing transactions may be processed by Airwallex, PayPal, Klarna and Afterpay. These providers process information under their own privacy policies and may conduct fraud, identity or eligibility checks.

Advertising and Analytics Partners

We may disclose online identifiers, device information, website activity, commercial information and campaign information to Meta, Google, Shopify and related advertising and analytics providers.

Marketing and Communications Providers

Klaviyo may process email addresses, telephone numbers, marketing preferences and engagement data to provide email and SMS communications.

Tidio may process contact details, chat messages and customer support information.

Review Providers

Judge.me may process order and review information to request, verify, manage and display product reviews.

Delivery and Installation Providers

Freight carriers, local delivery providers, installers, warehouses and logistics partners may receive your name, delivery address, telephone number, email address, order details and product information when necessary to arrange and complete delivery or installation.

The specific carrier or local provider may vary by order and destination.

Professional and Business Service Providers

We may disclose information to fraud-prevention providers, IT and cloud providers, consultants, accountants, insurers, auditors, legal advisers and other companies supporting our operations.

Legal and Safety Disclosures

We may disclose personal information when reasonably necessary to comply with law, respond to subpoenas or lawful government requests, enforce our policies, investigate fraud or security incidents, or protect the rights and safety of Olevane, our customers or others.

Business Transactions

If Olevane is involved in a merger, financing, acquisition, restructuring, bankruptcy or sale of some or all of its business or assets, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

5. Public Reviews and Content

Reviews, photographs, videos and other content submitted for publication may be displayed publicly.

Depending on the information you submit and the review platform’s features, a published review may display:

• Your name or display name;

• Your city, state or general location;

• Review text and rating;

• Photographs or videos;

• The product purchased; and

• A “Verified Buyer” or similar verification label.

Do not include information in a public review that you do not want others to see.

6. Marketing Communications

You may unsubscribe from marketing emails by using the unsubscribe link included in an email.

If you have separately opted in to SMS marketing, you may opt out by replying STOP. Message and data rates may apply. Consent to receive marketing text messages is not a condition of purchase.

After opting out of marketing, we may continue sending non-marketing messages about your orders, deliveries, returns, warranty requests, account or other transactions.

7. Discounts and Promotional Programs

We may offer discounts or promotional benefits, including an email sign-up discount, in exchange for voluntarily providing contact information or joining a marketing list.

Participation is optional. You may withdraw from marketing at any time by using the unsubscribe method provided in the relevant communication. Withdrawing from marketing will not affect a completed purchase or discount already validly applied, subject to the applicable promotion terms.

Where a promotion constitutes a financial incentive under applicable privacy law, the value of the benefit is reasonably related to the value we expect to receive from participation in the program, considering factors such as expected customer engagement, purchasing activity and the costs of operating the program.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods vary depending on:

• The nature and sensitivity of the information;

• Whether you maintain an account or an active customer relationship;

• Order fulfillment, delivery, return and warranty requirements;

• Accounting, tax and financial recordkeeping obligations;

• Fraud-prevention, security and chargeback requirements;

• Applicable limitation periods; and

• Other legal or regulatory obligations.

If you request deletion, we may retain information that must be preserved for orders, taxes, accounting, refunds, warranties, disputes, fraud prevention, chargebacks or other legal purposes. Where appropriate, information may be deleted, de-identified or anonymized.

9. Data Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information.

However, no method of transmission over the internet or electronic storage system is completely secure. We cannot guarantee absolute security, and you should use caution when sending personal information electronically.

You are responsible for protecting your account credentials and notifying us if you believe your account or personal information has been compromised.

10. International and Remote Access

Olevane serves customers in the United States, and our Shopify data storage location is currently configured for the United States.

However, some employees, contractors and service providers located outside the United States may access or process U.S. customer information when necessary to provide customer service, manage orders, operate the website or support our business.

As a result, personal information may be processed in jurisdictions with privacy laws different from those in your state. We use reasonable contractual, technical and organizational safeguards when working with service providers.

11. Your Privacy Rights

Depending on where you live and whether the applicable law applies to Olevane, you may have the right to:

• Confirm whether we process your personal information;

• Request access to personal information we maintain about you;

• Request correction of inaccurate personal information;

• Request deletion of personal information, subject to legal exceptions;

• Obtain a portable copy of certain personal information;

• Opt out of the sale or sharing of personal information;

• Opt out of targeted advertising;

• Limit certain uses or disclosures of sensitive personal information, where applicable;

• Withdraw consent where processing is based on consent;

• Appeal our response to a privacy request, where applicable; and

• Receive equal service and pricing without unlawful discrimination for exercising a privacy right.

We do not use sensitive personal information to infer characteristics about consumers.

How to Submit a Request

To submit a privacy request, email:

service@olevane.com

Please use a subject line such as Privacy Request and describe the right you wish to exercise.

We may ask you to provide information reasonably necessary to verify your identity and locate relevant records. We will use verification information only to process the request.

You may use an authorized agent where permitted by law. We may request proof of the agent’s authority and may ask you to confirm the request directly.

If we deny a request, you may reply to our decision and ask us to review it as an appeal where applicable.

12. Your Privacy Choices and Global Privacy Control

You may opt out of data sharing or targeted advertising by selecting Your Privacy Choices in the website footer and following the instructions on the opt-out page.

Where required by applicable law, we process Global Privacy Control signals as valid requests to opt out for the browser or device sending the signal.

Because these choices may be browser- and device-specific, you may need to repeat your selection on each browser or device you use.

13. Children’s Privacy

The Services are intended for adults and are not directed to children under 18.

We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe a child has provided personal information to us, contact us at service@olevane.com so that we can review and, where appropriate, delete the information.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, payment providers, social media platforms or other services.

We do not control the privacy or security practices of those third parties. Their collection and use of information are governed by their own privacy policies, which we encourage you to review.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements or other operational reasons.

When we make changes, we will update the “Last Updated” date at the top of this page. If required by law, we will provide additional notice of material changes.

16. Contact Us

For questions, concerns or privacy requests, contact:

Olevane International Limited
Email: service@olevane.com
U.S. Business Correspondence Address:
5500 Sheila St
Commerce, CA 90040
United States

Please contact our customer support team before returning any product. The address above does not accept unauthorized returns.