Secure Payments

Olevane uses an encrypted checkout connection and approved payment providers. Complete card numbers and CVV codes are handled by the applicable provider and are not stored by Olevane on its own systems.

Transactions may be reviewed using automated fraud-prevention tools, and your bank or provider may request additional authentication. No online transmission can be guaranteed completely risk-free, but established checkout and provider security measures are used to protect payment information.

Depending on checkout availability, Olevane supports Visa, Mastercard, Maestro, American Express, Discover, Diners Club, JCB, UnionPay, PayPal, Apple Pay, Google Pay, Klarna, and Afterpay.

The methods shown during checkout are the methods available for that particular order.

Availability can vary by device, browser, location, billing or delivery address, order value, currency, wallet configuration, provider eligibility, and security requirements.

Apple Pay and Google Pay require compatible devices and settings. Klarna and Afterpay appear only when the customer and order meet provider requirements. Olevane cannot manually enable an option that is not offered at checkout.

Never send a complete card number, CVV, online-banking password, PayPal password, Apple or Google password, Klarna or Afterpay password, one-time verification code, or bank authentication code.

Olevane may request an order number, payment amount, transaction time, an error screenshot with sensitive information hidden, or the last four card digits when necessary.

When an order is submitted, the provider may authorize or charge the order amount according to the selected method. Some banks first display a pending authorization before the transaction becomes a completed charge.

Authorization, capture, and posting times are determined by the bank, card issuer, wallet, or payment provider.

Common causes include incorrect card details, a billing-address or ZIP-code mismatch, insufficient funds, spending limits, online or international transaction restrictions, incomplete authentication, provider review, or a temporary bank/network issue.

1. Check the card details and billing address.
2. Confirm sufficient funds or credit.
3. Complete any bank authentication request.
4. Contact the issuer to authorize the transaction.
5. Try another available payment method.

For security reasons, Olevane usually cannot see the bank’s full decline reason.

A bank may place a temporary authorization hold even when an order is not completed. A pending authorization is not always a completed charge and is normally released according to the bank’s schedule.

Olevane cannot remove or accelerate a bank authorization hold. Contact the bank if it remains longer than expected.

One transaction may appear as pending while another appears as completed. The pending authorization may later disappear. Confirm whether both transactions have fully completed.

If two completed charges remain, email us with the order number, amounts, dates, an appropriately redacted screenshot, and only the last four card digits if needed. Never send the complete number or CVV.

After successful submission, Olevane sends an order confirmation email with the order number and details. If it is missing, check spam, confirm the checkout email address, review payment status, and contact us.

A pending bank authorization by itself does not always confirm that an order was successfully created.

A payment method generally cannot be changed after successful submission. Contact us immediately. Depending on order status, cancellation and a new order may be required.

Cancellation is not guaranteed after fulfillment, production, or shipment processing begins. Do not place a duplicate order unless the original order is confirmed canceled or unsuccessful.

Orders on the United States Olevane website are billed in U.S. dollars unless checkout shows otherwise. If your account uses another currency, your provider may apply currency-conversion rates, foreign-transaction fees, or international-processing fees. These are determined by the provider, not Olevane.

Applicable sales tax is calculated using the delivery address and shown at checkout. Olevane collects tax where required. The amount can vary by location and may change if the delivery address changes.

A code may be expired, previously used, entered incorrectly, subject to a minimum spend or maximum savings, limited to selected products, incompatible with another promotion, or unavailable for delivery and services.

Applicable offer terms control eligibility. Contact us before ordering if an expected discount is missing. Discounts generally cannot be added retroactively unless the offer terms require it.

Combination eligibility depends on each promotion’s terms and checkout configuration. Some discounts can be combined and others cannot. The discounts displayed at checkout are the discounts applied to the order.

Eligible customers may be able to select Klarna or Afterpay at checkout. The provider displays the schedule, amounts, eligibility requirements, interest, late fees, and other terms before purchase.

Eligibility and approval are determined by the provider, not Olevane.

The selected provider manages eligibility, schedules, installment collection, verification, interest or fees, missed payments, and provider-account questions.

Contact Olevane about the furniture order, delivery, cancellation, return eligibility, or an Olevane-issued refund. Contact the provider about due dates, account access, collection, or provider fees.

After Olevane issues an approved refund, the provider updates the installment plan or account according to its policies. It may cancel remaining installments, reduce future amounts, return an amount already paid, or apply the refund to the provider account.

Olevane cannot control how quickly the provider updates the plan. Contact the provider if Olevane confirms issuance but the account is not updated.

Approved refunds are issued to the original payment method and cannot be redirected to a different card, bank account, wallet, or method.

After Olevane issues the refund, posting time is determined by the bank, card issuer, PayPal, Klarna, Afterpay, or other provider. Refund eligibility and deductions are governed by the Olevane Return & Refund Policy.

Provide the order number if available, checkout email, selected method, date and approximate time, attempted amount, and the error message or a redacted screenshot. Only provide the last four card digits if needed.

Never provide a complete card number, CVV, password, or verification code.