Shipping & Delivery

We currently deliver within the contiguous United States.

At this time, we do not deliver to Alaska, Hawaii, Puerto Rico, or other U.S. territories. Orders placed using an unsupported delivery address may be canceled and refunded.

Yes. Standard doorstep delivery is free for eligible orders within the contiguous United States, with no minimum purchase required.

All prices on Olevane.com are displayed in U.S. dollars. Applicable sales taxes are calculated during checkout where required. Under normal circumstances, customers will not be asked to pay separate customs duties or import fees upon delivery.

Optional delivery upgrades, address changes, rerouting, storage, redelivery, or services requested outside the original order may involve additional charges.

Free standard delivery includes delivery to the doorstep of your delivery address.

The carrier will place the packaged furniture at your exterior doorstep or the closest safe and accessible point at the delivery address.

Standard delivery does not include carrying the furniture into your home or selected room, unpacking, assembly, installation, or packaging removal.

For heavier furniture, we recommend selecting Room of Choice or White Glove Delivery when available.

The estimated total delivery time is approximately 5–8 weeks.

This estimate includes order processing and fulfillment, carrier transit, and final-mile delivery scheduling.

Delivery time may vary depending on the product, destination, carrier availability, peak seasons, holidays, weather, customs procedures, or other circumstances outside our reasonable control. Delivery dates and time windows are estimates rather than guaranteed appointments.

The estimated delivery time shown on the relevant product page should be treated as the most product-specific estimate. If we become aware of a significant delay, we will contact you with an update.

Furniture requires more preparation and specialized handling than a standard parcel.

Depending on the product, the delivery process may include order preparation, production or fulfillment, long-distance transportation, transfer to a regional delivery partner, and final-mile delivery scheduling.

Oversized furniture is handled through specialized freight networks to reduce the risk of damage during transportation. We will keep you informed as your order moves through each stage.

Tracking or delivery information will be sent to the email address provided at checkout once it becomes available.

For parcel shipments, you will normally receive a carrier tracking number after shipment.

For oversized or freight deliveries, tracking information may become available when the order enters the domestic or final-mile delivery stage. Freight tracking may update less frequently than standard parcel tracking.

If you need assistance locating an update, please contact service@olevane.com.

For oversized and freight deliveries, the local delivery partner may contact you by telephone, text message, or email to arrange or confirm a delivery window.

Please make sure the telephone number and email address entered during checkout are accurate, and monitor them as the estimated delivery period approaches.

Delivery appointment procedures may vary depending on the carrier and destination.

Optional upgraded delivery services are available for eligible oversized products and will appear at checkout when available.

Room of Choice Delivery — $119

The delivery team will carry the furniture into the room you select. Assembly, unpacking, and packaging removal are not included.

White Glove Delivery — $199

White Glove Delivery includes delivery to the selected room, unpacking, light assembly when required and eligible, and removal of packaging materials.

White Glove Delivery does not include complex installation, wall mounting, electrical work, plumbing work, structural modifications, or other specialist services.

Availability depends on the product, destination, carrier network, property access, and local service coverage. If an upgraded service is available, it will appear during checkout.

Before placing your order, compare the packaged and assembled product dimensions with your entrance door, hallways, stairways, elevator, door frames, corners, turning spaces, and intended room location.

Please also confirm whether your building requires a delivery reservation, certificate of insurance, elevator booking, or specific delivery hours.

Access restrictions may prevent the carrier from completing an in-room delivery. If you are uncertain, please contact us before ordering.

Please contact service@olevane.com as soon as possible if you need to request a delivery address change.

We will do our best to assist, but an address change cannot be guaranteed after the order has entered processing or has been transferred to the carrier.

Additional carrier, rerouting, storage, or redelivery fees may apply. If a fee is required, we will inform you before confirming the address change whenever possible.

Please review your delivery address, telephone number, and email address carefully before completing checkout.

Please inspect your order and its packaging as soon as it arrives.

For oversized or freight deliveries:

• Inspect the packaging and visible parts of the furniture before signing.
• If you see clear damage, refuse the delivery or write “DAMAGED” on the Bill of Lading.
• Take clear photographs of the packaging and visible damage.
• Contact us within 72 hours.

For parcel deliveries:

• Inspect the package immediately after receipt.
• Keep the original packaging.
• Photograph the damaged packaging, shipping label, and affected product.
• Contact us within 48 hours.

When reporting an issue, include your order number, photographs or videos showing the issue, photographs of the packaging and shipping label, and a short description of what happened. Email the information to service@olevane.com.

After reviewing the information, our customer support team will help determine the appropriate resolution in accordance with our Returns and Refunds Policy. Eligible damaged, defective, missing, or incorrectly shipped items will not be subject to return shipping charges.

Eligible products may be returned within 90 days of delivery in accordance with our Returns and Refunds Policy.

All returns require prior authorization. Please do not ship furniture to any address shown on our website without first receiving return instructions from our customer support team.

Return warehouse locations vary depending on the product, order type, and delivery location.

Please review our Returns and Refunds Policy for eligibility requirements, return shipping responsibility, exclusions, cancellation terms, and complete instructions.