Smart Shopping Navigator
Your Arrtle Journey, Simplified
Q1. How to Choose Your Perfect Piece?
Measure Twice Before You Buy
Carefully compare the product dimensions listed in the product description
Measure your available space to ensure the item fits your room and layout
Taking a few extra minutes to measure can help avoid returns and ensure the perfect match.
Q2. How Does Your Order Get Processed?
Order Processing
Orders are processed and shipped Monday–Friday, excluding holidays
Production & Dispatch Timeline
Fulfillment processing: 5–10 business days
Carrier transit: 10–15 business days
Local delivery scheduling: 10–15 business days
Order Tracking
Once shipped, you will receive a shipment confirmation email
The email includes the carrier link and real-time tracking information
Q3. How to Change an Order Before Shipping?
If you need to modify your order before it ships:
Please email or call us as soon as possible after placing your order
📧 Contact Us: service@Arrtle.com
Customer Support Hours:
Monday–Friday, 8:00 AM – 8:00 PM (EST)
Our support team will review your request promptly and assist you based on the current order status.
Q4. How to Change Your Delivery Address?
If the Package Has Already Shipped
Contact the carrier directly using your tracking number
You can find your tracking information in the order confirmation email
If the Package Has Not Yet Shipped
Contact Arrtle Customer Support immediately
📧 Email: service@Arrtle.com
Email Subject: Address Change #[Your Order Number]
Critical Timing Notice
Address changes have a higher success rate within 48 hours of the shipping notification
For International Orders:
Please include your customs information (e.g. HS code) when requesting changes
Q5. Didn’t Receive the Order Confirmation Email?
Step-by-Step Solution
1. Payment Verification
Check your payment status to confirm the transaction was successful
2. Email Auto-Check
Verify that the email address entered during checkout is correct
Check your spam/junk folder and ensure your mailbox is not blocking emails from Arrtle
3. Advanced Recovery
If the issue persists, contact our customer service team with the following details:
📧 Email: service@Arrtle.com
Please include:
Order amount
Order date
Last 4 digits of the payment card
