1. How do I choose the right size?
Please review the dimensions shown on the product page and measure your intended space carefully before ordering. Allow additional clearance for walkways, doors, elevators, stairways, and delivery access.
2. Will the color and material look exactly like the photos?
We make every effort to represent product colors and materials accurately. However, slight differences may occur due to lighting, screen settings, natural material variations, and production batches. We recommend reviewing all product images and material details before ordering.
3. Does the product require assembly?
Assembly requirements vary by product. Please refer to the Product Details section for product-specific assembly information. Assembly instructions and required hardware are included when applicable.
For larger or heavier furniture, we recommend having two adults available for safe handling and assembly.
4. How long does delivery take?
Most made-to-order furniture arrives within 5–9 weeks. This estimate includes production, carrier transit, and local delivery.
The estimated delivery window shown near the Add to Cart button is based on the selected product and current date. Delivery times may vary depending on the product, destination, carrier availability, or seasonal demand.
5. Can I return an item if it does not work for my space?
Eligible items may be returned within 90 days from the date of delivery.
For preference-based returns, including a change of mind or an incorrect size or color selection, the customer is responsible for return shipping. For oversized items, actual return freight costs may be deducted from the refund.
Please contact service@olevane.com for authorization before returning an item.
6. What should I do if my order arrives damaged, defective, or incorrect?
Please inspect your order upon delivery and contact us as soon as possible if you notice any damage, defects, missing parts, or an incorrect item.
Send your order number, a description of the issue, and clear photos or videos to service@olevane.com. Once the information is received, our support team will review the case and provide the appropriate solution.
For approved damaged, defective, or incorrect item claims, Olevane will cover the applicable return or replacement shipping costs.
7. Is the product covered by a warranty?
Eligible products are covered by Olevane’s 3-Year Limited Warranty against qualifying defects in materials or workmanship under normal residential use.
Coverage, exclusions, and available remedies may vary. Please review our full Warranty Policy for complete details.
View Warranty Policy:
https://olevane.com/pages/olevane-warranty
8. Where can I find complete shipping and return information?
Please review our full policy pages before placing your order.
Shipping Policy:
https://olevane.com/pages/shipping-policy
Return & Refund Policy:
https://olevane.com/pages/return-refund-policy
